+86-10-67377928 sales@tobstone.com
FAQ's
1.What’s main products does TOB STONE produce?
TOB STONE produce various of stone carvings and architectural stone works for residential and commercial projects. Our products range from marble fireplaces, marble sculptures, stone column, fountain, gazebo, bench, planter, balustrades, treads and risers, project tiles, etc.
2.Does your company accept custom designed orders?
Yes, 90% of our products are custom designed.
3.Does your company help the customers to arrange the safe shipment?
Yes, we could help our customers to book the shipping space and arrange the delivery to door. We work with professional shipping forwarder for various of shipping option.
4.What guarantee do you have if the products was broken when the client received the shipment?
We always remind our client that taking photos of the intact products the first thing when they find any breakage and send the photos to us for assessment. If the breakage was due to improper packing or transportation, we will remake new products for free or get refund for the clients. Normally we will buy insurance for the valuable products need to be shipped to door.
5. What's your payment term if I want to order something?
We request 30% deposit wire transferred to start production and 70% balance against copy of bill of lading. If the order the small, we would suggest the client to pay 50% or full amount in order to save some banking fees.
Contact Us
Contact Number Tel: +86-10-67377928
Mob: +86-13-810-866-348
Address No.8 Huagong Road, Chaoyang District, Beijing, 100023.
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